Refund policy

At K1Care, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, please review our return and refund terms below.

1. Eligibility for Returns

  • You may return your product within 14 days of delivery if:
    • The product is unused, unopened, and in its original packaging.
    • The product is defective, damaged, or not functioning as intended upon arrival.

For hygiene and safety reasons, opened or used water flossers cannot be returned unless proven defective.

2. Refund Process

  • Once your return is received and inspected, we will notify you by email.
  • If approved, your refund will be processed within 7–14 business days to the original payment method.
  • Shipping costs are non-refundable, unless the return is due to a product defect or error on our part.

3. Exchanges

  • If you received a defective or damaged item, we will replace it at no additional cost.
  • Exchanges are subject to stock availability.

4. Non-Returnable Items

  • Used or opened water flossers (unless defective).
  • Accessories or consumables (e.g., nozzle tips) once opened.
  • Products purchased from third-party sellers (not directly from k1kare.com).

5. Return Process

  1. Contact our support team at keyonekare@gmail.com or WhatsApp +97430087778 within 14 days of delivery with:
    • Order number
    • Reason for return
    • Photos/videos of the product (if defective/damaged)

  2. Customers are responsible for paying return shipping costs unless the product is defective or shipped in error.

6. Cancellations

  • Orders can be cancelled within 12 hours of purchase before shipment.
  • After dispatch, the standard return policy applies