Shipping policy
1. Order Processing
- All orders are processed within 1–3 business days (excluding weekends and holidays).
- You will receive a confirmation email with tracking details once your order has been shipped.
2. Shipping Rates & Delivery Estimates
- Domestic Shipping (Qatar):
- Standard delivery: 1–3 business days.
- Flat rate shipping: 10 QAR
3. Shipping Carriers
- We partner with reliable carrier (NBOX) to ensure safe delivery.
- A tracking number will be provided once the shipment is dispatched.
4. Delivery Delays
- While we make every effort to deliver on time, unforeseen delays (e.g., customs, weather, carrier issues) may occur.
- We are not responsible for delays caused by external shipping partners.
5. Damaged or Lost Packages
- If your package is lost or arrives damaged, please contact us within 48 hours of delivery with photos of the packaging and product.
- We will investigate and, if applicable, send a replacement at no additional cost.
6. Shipping Restrictions
- We currently ship withing Qatar.
7. Order Tracking
- Once shipped, you will receive a tracking link by email.
- Customers are responsible for monitoring their shipment status.